# AI Voice Agent > AI Voice Agent by JM Websites: a voice assistant that takes incoming phone calls, answers questions, and books appointments. Works with your existing phone number, connects to your calendar, and escalates cleanly to a human when needed. Source: https://jmwebsites.nl/en/automatisering/ai-voice-agent --- AI Voice Agent | 24/7 Phone Automation | JM Websites | JM Websites[Skip to content](#main-content)Automation · AI Voice Agent # An AI phone agent that takes your calls, 24/7, in natural Dutch or English Customers often call outside office hours or when you're already on another line. A voice agent picks up routine calls, appointment requests, simple questions, status updates, and escalates to a human when things get complex. [Request free design](/en/gratis-ontwerp)[← Back to all automations](/en/automatisering)26%of business calls go unanswered (Invoca, 2025)Always onavailable without shift planning0missed calls outside office hours01 ## Who is this for? Three typical situations where this automation pays for itself within months. 01 ### Installation or trades business Incoming calls outside office hours or during site work. The agent picks up, asks what's going on, and books a survey appointment if it fits, you just see it in your calendar. 02 ### Practice or service professional Rescheduling appointments, simple info questions, reminder calls. The agent handles it independently so you can focus on your actual work. 03 ### High call volume with standard questions Lots of recurring questions about delivery, status or opening hours. The agent handles the routine, more complex conversations pass to your team with context. 02 ## What you gain ### No more missed calls Evenings, weekends, or when you're already on another line, the agent picks up every incoming call within one second, no hold music. ### Natural voice, your tone Modern voice AI sounds natural enough that many callers don't immediately notice. We tune the tone to your business: formal, warm or strictly professional, you decide. ### Does more than route calls Not just 'press 1 for sales'. The agent books appointments, takes structured notes and fetches information from your systems where useful. ### Escalates cleanly On complex questions, complaints, or when a caller explicitly asks, the agent automatically hands off to you or a human number, with context. 03 ## How we build it From first call to live in production. Transparent, predictable, no surprises. 01 ### Map call scenarios What typically comes in? What can the agent handle independently, and where should it always hand off? This forms the base of the script. 02 ### Build voice + script We pick a fitting voice, write the conversation script, and train the agent on your tone and common questions. 03 ### Connect and go live Integration with your calendar, optionally CRM, and phone number. We put the agent live, initially for nights/weekends only, or fully right away: whichever you prefer. 04 ### Monitor and tune The first weeks we listen back to calls, see what went well and what didn't, and improve the script and logic. Built withOpenAI Realtime / ElevenLabsn8nCalendar integrationTelephony integrationCall loggingWhat does it cost? Price on request, strongly dependent on call volume, integrations and how broad the agent should go. Request an intake and we'll discuss scope and cost concretely. Combining with other automations or a website? We often bundle these together, it genuinely saves in practice. [Request a custom quote](/en/gratis-ontwerp)[Or send a message](/en#contact)04 ## Frequently asked questions Do customers notice they're talking to an AI?Depends on how we set it up. Modern voice AI sounds natural enough that many people don't immediately notice. We can also deliberately mention 'you're speaking with a digital assistant', some businesses find that more respectful. The transparency choice is yours.Does this work well in Dutch (including accents)?Yes. The models we use handle Dutch well by now, including various accents. For heavy dialect calls a short fallback line ('could you repeat that?') is sometimes useful, we build that in by default.What if the AI misunderstands something, how do you catch it?Every call runs a confidence check: if the AI doubts what someone said, it asks for confirmation. If that fails, it automatically hands off to you or a human number. On sensitive topics (complaints, legal) it always escalates.What does it cost per month in infrastructure or per call?The voice AI charges per minute, both model cost and telephony. For an average business with 50-200 calls per month that's in the tens to low hundreds of euros. At higher volume we arrange fixed pricing. Exact costs we discuss based on your expected call volume.Does this work with my existing phone number?Yes. We can forward your current number to the AI (for example evenings or when you don't pick up), or have the AI take everything with you only getting escalations. Which scenario fits best we discuss during intake. ## Goes well with this [ ### AI Chatbot Not a generic ChatGPT widget. A chatbot trained on your content, in your tone of voice, answering questions evenings and weekends included, and only based on information you provide. ](/en/automatisering/ai-chatbot)[ ### Speed-to-Lead The business that responds first wins the deal. The average response time in the Netherlands is over a day. We make it 60 seconds, without your team lifting a finger. ](/en/automatisering/speed-to-lead) ## Want to see how this looks at your business? Request a free design, during the follow-up call we'll also discuss which automation would have the biggest impact at your business. [Request free design](/en/gratis-ontwerp)[Or send a message](/en#contact)